Consultant

We are dedicated to making those
experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early
pioneer in robotic automation, we added to our core through steady investment and acquiring key
capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To
make these designs come to life as envisioned by our designers, we employ the latest in robotic
automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based
platforms.
Job Description
Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social
media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all
of customers questions have been answered in a timely manner Attain monthly goals of Customer
Satisfaction & Productivity.
You would be responsible for -
 Resolving requests/inquiries made by customers via email, chat or Social
 Achieving contact center statistics and SLAs (contractual metrics)
 Adhering to non-disclosure agreement & data security policies
 Completing upskilling & e-courses mandated by each program
 Attending coaching sessions & ensure feedback is implemented
 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage
Qualifications
 Eligibility Criteria : Any full time UG/PG Graduate
(Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply
Other Additional Skills required:
 Excellent verbal and written English language skills.
 Good analytical and typing skills.
 Flexibility to work shifts including nights.
 Candidates must reside within a radius of 25 Km of our office
Additional Information
 Working Location: Mumbai, Hyderabad, Cochin, Chennai or Bhopal.
 Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
 Perks: Cab facilities available (within 25 Kms of office location).